At Crystal Ball Night Light, we want you to love your purchase. If you are not completely satisfied, we’re here to help.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
- The item must be unused and in its original packaging
- Proof of purchase is required
- The item must not be damaged due to misuse
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed to your original payment method
- It may take 5–10 business days for the refund to appear in your account
Non-Refundable Items
Some items cannot be returned or refunded, including:
- Items damaged due to misuse
- Clearance or final sale products (if applicable)
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card company
- Contact your bank (processing time may vary)
If you still have not received your refund, please contact us at:
helpline@dorahenley.net
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange, please contact us.
Shipping Returns
Customers are responsible for return shipping costs unless the item is defective or incorrect.